ACE Portal Password Rule Changes

March 9, 2017

March 9, 2017 the U.S. Census Bureau sent out the following email regarding ACE Portal password changes. 

Due to Department Homeland Security (DHS)/U.S. Customs and Border Protection (CBP) Security Policy changes, effective 3/10/2017 all Automated Commercial Environment (ACE) Secure Data Portal account passwords will require a minimum of 12-characters. As of 12:00 P.M. EST on 3/10/2017, the 12-character password requirement will be enforced when your current 8-character password expires or when you manually change your password.

Moving forward, the new DHS/CBP Security Policy rules state that ACE Portal account passwords must:

  • Contain at least 12 characters.
  • Contain at least 2 letters.
  • Contain a combination of uppercase letters, lowercase letters, and numbers.
  • Contain at least one of the following symbols: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ ] ; ^ _ ` { | } ~

Please note that your new password:

  • Cannot contain your User Id.
  • Cannot contain your first or last name.
  • Cannot contain any consecutively repeated characters.
  • Cannot be the same as a previously used password.
  • Cannot be the reverse of a previously used password.

After changing your password, you will receive a confirmation message that states, “Your password change was successful. Please close all browser sessions, and load a new browser session to log in”. If you are experiencing problems changing your password, please contact ACE Support through the instructions at

To access the ACE Portal, please use the following URL:

If you are unable to log in to the ACE Portal with your new password, please ensure not to have any other open browser sessions in the background.

For further information or questions, contact the U.S. Customs and Border Protection's ACE Account Services Desk. Telephone: (866) 530-4172 Email:


If you have any questions about these or other customs matters, please contact George R. Tuttle, III at or at (415) 986-8780.

George R. Tuttle, III is an attorney with the Law Offices of George R. Tuttle in the San Francisco Bay Area.

The information in this article is general in nature, and is not intended to constitute legal advice or to create an attorney-client relationship with respect to any event or occurrence, and may not be considered as such.

Copyright © 2017 by Tuttle Law Offices.  

All rights reserved.  Information has been obtained from sources believed to be reliable.  However, because of the possibility of human or mechanical error by our offices or by others, we do not guarantee the accuracy, adequacy, or completeness of any information and are not responsible for any errors, omissions, or for the results obtained from the use of such information.


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